Having a bit of fun and reflecting on what pains I've seen in the last 6 years working so closely with my Call Center friends and family. Enjoy.
12 Days of Christmas for the Call Center
On the First day of Christmas,
My agents said to me,
How long can our call times be.
On the Second day of Christmas,
My agents said to me,
Too many Apps,
How long can our call times be.
On the Third day of Christmas,
My Agents said to me,
Three ways to answer,
Too many Apps,
How long can our call times be.
On the Fourth day of Christmas,
My Agents said to me,
Four copy pastes,
Three ways to answer,
Too many Apps,
How long can our call times be.
On the Fifth day of Christmas,
My Agents said to me,
Five long calls,
Four copy pastes,
Three ways to answer,
Too many Apps,
How long can our call times be.
On the Sixth day of Christmas,
My Agents said to me,
Six Sigma praying,
Five long calls,
Four copy pastes,
Three ways to answer,
Too many Apps,
How long can our call times be.
On the Seventh day of Christmas,
My Agents said to me,
Seven phones-a-ringing,
Six Sigma praying,
Five long calls,
Four copy pastes,
Three ways to answer,
Too many Apps,
How long can our call times be.
On the Eighth day of Christmas,
My Agents said to me,
Eight alt-tabs a-tabbing,
Seven phones-a-ringing,
Six Sigma praying,
Five long calls,
Four copy pastes,
Three ways to answer,
Too many Apps,
How long can our call times be.
On the Ninth day of Christmas,
My Agents said to me,
Nine callers hate me,
Eight alt-tabs a-tabbing,
Seven phones-a-ringing,
Six Sigma praying,
Five long calls,
Four copy pastes,
Three ways to answer,
Too many Apps,
How long can our call times be.
On the Tenth day of Christmas,
My Agents said to me,
Ten new steps to follow,
Nine callers hate me,
Eight alt-tabs a-tabbing,
Seven phones-a-ringing,
Six Sigma praying,
Five long calls,
Four copy pastes,
Three ways to answer,
Too many Apps,
How long can our call times be.
On the Eleventh day of Christmas,
My Agents said to me,
Eleven leaders griping,
Ten new steps to follow,
Nine callers hate me ,
Eight alt-tabs a-tabbing,
Seven phones-a-ringing,
Six Sigma praying,
Five long calls,
Four copy pastes,
Three ways to answer,
Too many Apps,
How long can our call times be.
On the Twelfth day of Christmas,
My Agents said to me,
Twelve apps and growing,
Eleven leaders griping,
Ten new steps to follow,
Nine callers hate me ,
Eight alt-tabs a-tabbing,
Seven phones-a-ringing,
Six Sigma praying,
Five long calls,
Four copy pastes,
Three ways to answer,
Too many Apps,
How long can our call times be.
Merry Christmas.
