Whilst not all of these may be applicable to your customers feelings towards your Contact Center, I doubt there isn't one or two that makes you smile. Merry Christmas and Happy New Year everyone. And if you want to see how OpenSpan clients are addressing these issues with Desktop Automation, be sure to drop me a line!
Now, try and sing along....
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One the first day of Christmas,
Our customers like to say
Why do we need such delay
On the second day of Christmas
Our customers like to say
I’m getting tired of waiting
And why do we need such delay
On the third day of Christmas
Our customers like to say
You keep repeating questions
I’m getting tired of waiting
And why do we need such delay
On the fourth day of Christmas
Our customers like to say
I want to pay my bill
You keep repeating questions
I’m getting tired of waiting
And why do we need such delay
On the fifth day of Christmas
Our customers like to say
Five times I’ve called
I want to pay my bill
You keep repeating questions
I’m getting tired of waiting
And why do we need such delay
On the sixth day of Christmas
Our customers like to say
You lost all my details
Five times I’ve called
I want to pay my bill
You keep repeating questions
I’m getting tired of waiting
And why do we need such delay
On the seventh day of Christmas
Our customers like to say
Transfer me all over
You lost all my details
Five times I’ve called
I want to pay my bill
You keep repeating questions
I’m getting tired of waiting
And why do we need such delay
On the eighth day of Christmas
Our customers like to say
That is not my right name
Transfer me all over
You lost all my details
Five times I’ve called
I want to pay my bill
You keep repeating questions
I’m getting tired of waiting
And why do we need such delay
On the ninth day of Christmas
Our customers like to say
You ask me to wait once more
That is not my right name
Transfer me all over
You lost all my details
Five times I’ve called
I want to pay my bill
You keep repeating questions
I’m getting tired of waiting
And why do we need such delay
On the tenth day of Christmas
Our customers like to say
I know my date of birth
You ask me to wait once more
That is not my right name
Transfer me all over
You lost all my details
Five times I’ve called
I want to pay my bill
You keep repeating questions
I’m getting tired of waiting
And why do we need such delay
On the eleventh day of Christmas
Our customers like to say
When will this nightmare end
I know my date of birth
You ask me to wait once more
That is not my right name
Transfer me all over
You lost all my details
Five times I’ve called
I want to pay my bill
You keep repeating questions
I’m getting tired of waiting
And why do we need such delay
On the twelve day of Christmas
Our customers like to say
Goodbye from me to you
I know my date of birth
You ask me to wait once more
That is not my right name
Transfer me all over
You lost all my details
Five times I’ve called
I want to pay my bill
You keep repeating questions
I’m getting tired of waiting
And why do we need such delay
