Tuesday, July 20, 2010

Enterprise Users still use PC's to do things manually... you're kidding right?

Nope. We spend vast sums of money around the nation giving PCs to End users, and then even more vast sums of money training them on how to interact with the applications running on those PCs. Not only is the training and people cost associated with using these applications a large portion of all companies expenditure, but here in 2010, very little has ever been achieved in reducing this spend (at least without negatively impacting productivity or customer service).

Doesn't that sound mad? Not really! Your TV is digital, right? Maybe connected over a fiber backbone down the street to a satellite receiving digital signals at light speed so you can watch live television, right? But equally, you are also probably using one or more plain jane AA battery powered remote controls where you teach yourself, your spouse and maybe your kids on how to change channels, set the volume, record, skip, play etc., All that awesome technology underneath and you are still forced into these manual steps. Sometimes perhaps even having to get out of your chair to turn the amplifier on manually!

So where am I going with this blog rant? The User Interface (UI) of course.

You see, no matter how much money we invest in technology, we have still not cracked making the UI any easier. Users spend weeks being trained to perform steps that the computer is perfectly capable of doing for them. Deficiencies in UI design across multiple applications prevent this though. Manual processes costs our businesses vast sums of money in what I call AWT (Average Wasted Time). Life sucks for the end user - big time - because the UI leads to so much wasted time, on every single desktop. You can't blame the user for what the UI forces them to do - badly!

What if (drum rolls please), every application our users use, were written by the same programmer with the same goal; to simply enable those desktop apps to talk to each other so all manual steps could be eliminated. That would be nice... BUT... (sigh's please)... considering most applications were written by different people, some many years ago even, you don't see this ever being likely in your lifetime, do you?

But finally you will (trumpets please)... OpenSpan has perfected a technology which can get inside any application (without coding) and bring old and new applications alive so they can participate in being automated, for any of the tasks a user would perform manually in the past. Often said by early prospects "this is too good to be true" - OpenSpan is proud, not only to have close to 120,000 enterprise users using our desktop automation technology, but ALSO, changing the way software on the desktop (UI's) are written. Game changing. It's no wonder companies are saving $100's of millions using OpenSpan. Automating people / processes = massive ROI -

Download it for free to try it here... If you think your user would benefit from one of many automations, just try it, and see if it works for you. Nothing to lose... Download Free OpenSpan IDE here.

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