I was thinking to myself on New Years Eve (resting up after tearing a calf muscle doing Zumba earlier in the day!), what would be the best way to start my 2013 blog schedule. It had to be a traditional top 10 to go with the untraditional me (how many guys do YOU know who do Zumba?).
So, here we go, a traditional top 10 for the new year, with all the trimmings. Enjoy.
What
are your goals for optimizing call center operations and impacting revenue for
2013?
Consider these top 10 resolutions
for world-class call center performance!
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10.
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Stop measuring what you cannot fix - it's meaningless. Look to key
insights from Desktop Analytics to drive change and impact your agents,
customers and bottom-line
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9.
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You are not just a cost center -- you are a revenue generation center;
change your contact center this year through actionable data driven from
Desktop Analytics
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8.
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Focus on improving your agent's desktop environment -- your agents and
your CSAT scores will thank you!
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7.
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Be picky! Partner with only the best – see why over 300,000 agent
desktops use OpenSpan over all other agent improvement options
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6.
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Instigate the best new measure for agent standards from fact based,
real time Desktop Analytics
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5.
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Make introducing innovation a joint business and IT initiative
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4.
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Understand why an Agile Agent Desktop strategy succeeds and a Unified
Desktop strategy fails
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3.
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See how Desktop Automation changes the way you think about agent
desktops
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2.
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Remember AWT (Average Wasted Time) is the new thing to "cut"
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1.
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Investigate new technologies revolutionizing cost reduction in the
Call Center
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