Saturday, January 17, 2015

2015: The End of the Contact Center

I was asked to write a column over Christmas to reflect what I have seen over the last 12 months from the Call Centre executives I deal with day in, day out.

The facts speak for themselves. CEO's / CIO's CFO's and COO's from across the gambit need to get positioned for growth in a tough economic climate. What decisions they make need to reflect where they are going today for the years to come.

Read the full article re the end of the contact centre here from Call Centre Times